Problem check
Is your Destiny device not working? Wait - don’t call our support just yet, the solution may be close to hand. Do the quick checks below and find out straight away.
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Is your device not getting any power?
- Is the plug properly in the socket?
- Is the same plug connected to the router and/or modem? Check whether the socket is live: try to charge your mobile phone on that socket.
Restart device? This is how:
- Begin by restarting your modem
- Remove the device’s plug from the socket
- Wait for 10 seconds
- Reinsert the plug
- Is the problem not resolved? Then repeat the steps above with your router
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Is your device still not working? Call our support team on +32 2 401 97 00.
Kind regards,
The Destiny Team