Scootmobielspecialist

Human service, intelligently supported

by the Dstny AI Voice Assistant

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The biggest advantage for us is time efficiency. The Digital Assistant asks three targeted questions, allowing us to call customers back faster and much better prepared.
Daisy Leijten - Commercial Trainer
Scootmobielspecialist

The story of Scootmobielspecialist

Scootmobielspecialist is the go‑to expert in mobility and independence for elderly people and those with reduced mobility. Personal contact is at the heart of their service: the average customer is around 85 years old and prefers phone calls over digital channels. A good conversation, clear explanations and quick assistance truly make the difference.

This strong focus on service requires a telephony solution that combines reliability with a human touch. Customers expect to always reach someone who understands them and can help, even when employees are not immediately available.

The digital challenges

Precisely because of these high expectations around accessibility, Scootmobielspecialist began to reach the limits of traditional telephony. During peak moments, on‑site customer visits or outside office hours, calls sometimes ended up in lengthy voicemail messages.

This resulted in:

  • time‑consuming message listening
  • incomplete information
  • less efficient follow‑up

Scootmobielspecialist therefore looked for a solution that could professionally handle incoming calls without losing the personal nature of their service.

Our solution

Together with Dstny, Scootmobielspecialist chose the Dstny Digital Assistant (DDA). This AI voice assistant answers incoming calls when employees are not immediately available and guides customers in a clear and natural way.

The Digital Assistant:

  • asks three targeted questions, enabling well‑prepared callbacks
  • lets customers choose whether they want to wait or be called back
  • prevents missed calls and lost information
  • feels familiar and reassuring thanks to its natural voice

With Dstny, Scootmobielspecialist remains accessible at all times while preserving their human and customer‑focused approach.

Want to learn more about the Dstny Digital Assistant? Explore all the details on our website or get in touch with our experts via the form below.

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