The AI voice assistant helps callers instantly, even after hours, ensuring no one has to wait unnecessarily and your availability remains strong.
Search website
Dstny Digital Assistant (DDA)
Your AI voice assistant for customer phone interactions
Always reachable with smart call routing, automatic appointment scheduling, and instant answers to frequently asked questions. Built on our FlowCord platform and fully integrated with the Dstny PBX.
What is the Dstny Digital Assistant?
The Dstny Digital Assistant is a smart extension to your business telephony. When you’re not available, the AI voice assistant takes over the call. With configurable AI logic, DDA gathers information, routes to the right person or department, schedules appointments, or acts as a voice‑controlled IVR, exactly the way you want it.
This keeps your availability and customer experience at a high level, even during peak moments or outside business hours.
Why companies choose Dstny Digital Assistant
Automatically handle customer calls
Reception & dynamic routing
The assistant automatically determines the correct destination, so callers always reach the right colleague or department.
Appointment scheduling
The assistant automatically books appointments based on your availability, keeping your planning efficient and customer‑friendly.
Built‑in intelligence
An AI‑driven assistant that asks targeted questions and gathers relevant information for smooth follow‑up, fully tailored to your workflow.
Easy to configure
You manage and configure the assistant yourself, without technical knowledge, via the intuitive portal.
Action & task overview
Keep clear visibility on open tasks and callback requests in the portal so nothing gets overlooked.
How it works in practice:
- A customer calls and reaches the digital assistant.
- The assistant collects relevant details such as name, topic and preferred time.
- Based on the information, the call is processed: transferred, scheduled, or prepared for follow‑up.
- You follow up efficiently, fully informed, at a moment that suits you.
Who is this perfect for?
Customer‑facing teams that don’t want to miss calls
IT managers aiming for more efficiency in customer interactions
SMEs with a limited number of staff handling calls
Healthcare organisations, service providers or commercial teams that often experience peak call moments
Under the hood: FlowCord
The Dstny Digital Assistant runs on FlowCord, our in‑house technology for orchestrating AI‑driven call flows, fully integrated with the Dstny PBX. FlowCord registers in telephony as a SIP user, allowing DDA to participate in calls as seamlessly as any device. This connects DDA directly to our services, including CRM Integration for data, logging, and actions.