An internet malfunction is more than just annoying in our current society. Without internet, you can't call, email, your entire organisation is suddenly technically unemployed. Fortunately, there are a number of things you can try out to get the network up and running again.
In the field of fixed internet, a common cause of failure is routing problems between different internet providers. Wireless internet connections such as WiFi and 4G can experience interference due to poor antenna coverage or the insulation and glazing of a building. Even the space in your home has an impact: if you are in a kitchen with microwave, you will have a worse signal.
Solving your internet malfunction: step-by-step plan
1. Make sure your devices are working to rule out that the problem is with your phone, computer or tablet. For example, you can use another computer to check the network in the location. If this gives you a good range, the problem lies with your device itself.
Of course, make sure that your devices connected to the wireless network are not compared to devices that work with the wired network - and vice versa.
2. Do your devices work correctly? Then take a look at your modem or router. You can easily restart it by disconnecting the modem from the wall socket, waiting 30 seconds and plugging it back in again. Rebooting your modem simply means that you perform a reset. With resetting you can't do anything wrong, you just overwrite the settings and the possible error signal.
3. No result yet? Then there is a good chance that the network failure is at your internet provider. In that case, contact your provider who will solve the problem for you. Keep in mind that your internet connection at work, might not be managed by the same provider as your private internet connection at home.
After all, it is even more important for companies to nip the interference in the bud and to be operational again as soon as possible. That is why we at Dstny also use this step-by-step plan. When a network failure occurs, we first find out where the problem is. Only once we have located the problem, we can take the right next steps.
If the failure is caused by our devices, we make sure that they are repaired or replaced as soon as possible. Is the problem located elsewhere? Then together we will find out where the problem may be and give insight into the next step the customer can take in solving it.