Efficient communication - internally & externally

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Our colleagues can use their smartphones to call anyone in the company and manage their attendance status, without having to dial in from reception. This saves them time and efficiency.
Jérémy Pauliat - IT Leader BE & NLDecathlon
The Story of Decathlon
Decathlon, a globally recognized sports retailer, operates in more than 40 countries and has 30 stores across Belgium. The growth and success of Decathlon are attributed to their ability to embrace innovative solutions and respond to the needs of their customers and employees. However, with that growth came operational challenges, particularly in communication within their ever-expanding network of stores.
The Digital Challenges
Before Decathlon partnered with Dstny, each of their stores was managed through a separate telephone system. This setup quickly proved to be cumbersome and inefficient. Managing the phone systems was not only complex on an administrative level but also problematic for the users. The need to modernize these outdated systems became increasingly urgent as the company grew and the demand for streamlined communication increased. Additionally, more and more employees were using smartphones, and they desired a solution that better aligned with their daily work practices.
Our Solutions
The collaboration with Dstny brought about the desired change. Decathlon now has a single central management portal, allowing for easy management of all users. This cloud-based solution, fully isolated from other customers for optimal security, provides Decathlon with the certainty and flexibility they need. Employees can now use their smartphones as fully functional wireless phones, connected to the phone system. This allows them not only to make internal calls but also to manage their presence status without the need for reception, which was previously necessary. This solution saves time and energy daily, increases efficiency, and serves as a successful example of how technology can enhance business processes. Thanks to the trust in Dstny and the successful implementation in Belgium, Decathlon is now considering rolling out this solution in the Netherlands as well.
See how Dstny can streamline your business communications - in just 20 minutes
Request your free demo and discover what Dstny can do for your business.
No strings attached. Just a clear view of the possibilities.
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See how our telephony, Teams & CRM integrations work together
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Get straight answers — no obligations afterwards
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Fully tailored to your needs and context
Who is it for?
For IT managers, business leaders and entrepreneurs looking to work smarter. Already trusted by over 5,000 Belgian companies.