There’s a simple way round it with fixed/mobile integration. Fixed/mobile integration or FMC (Fixed-Mobile Convergence) means that you get one fixed landline phone number for all your devices, fixed and mobile. You're then always easily accessible, but you decide for yourself when you're available.
That’s handy for us at Dstny as well. Picture this: our colleague Thomas travels to the office at eight in the morning, but he sets the status of his number so that he’s not available till nine. If a customer calls him at twenty past eight, that early bird hears a voice message; his call is automatically diverted to the phone of a colleague of Thomas’s who can take it. The colleague helps Thomas’s customer, or takes a message and sends it to Thomas via chat. When Thomas arrives at nine o’clock, he reads the message and returns his customer’s call – that's handy.
Another example: Hylke is talking to a customer on her fixed device, but notices that she has to head out for a meeting. No cause for alarm: she can just switch over smoothly from her fixed phone to her smartphone to continue the conversation on the move, without her customer noticing a thing. When she goes home in the evening, she sets her number’s status to private - calls to her fixed number will then be diverted to the Dstny office.
The advantages of FMC? You can draw a clear line between work and personal life. Your friends and family can reach you on your mobile number as always, but you don’t need to share it with customers, because they call on your fixed number. So it's immediately clear whether you’re available or not. You yourself set the rules and save them in an app on your phone. And your customers? They always get someone on the line.