Your digital Contact Centre for first-class customer service via every channel
The Customer Engagement Platform helps you manage and centralise all customer communication from all channels (voice, chat, e-mail, text messages, web, WhatsApp, Facebook, Twitter, etc.) in a single dashboard.
The platform uses artificial intelligence and allows you to provide personalised experiences via all these channels, including rich content such as images, video, interactive controls and much more.
The benefits for your company
Seduce new customers
Regardless of where they are in the purchasing process, customers and prospective customers want seamless experiences. Inspire with the right products and engage in meaningful conversations that generate more leads and sales.
Integrated chatbot: AI-powered
Our smart and self-learning virtual assistants provide your customers with the best conversation experiences 24/7. They do this by providing clear answers to frequently asked questions and immediately showing images of the available products the customer is looking for.
You easily add your company content, including products, services and FAQs, to the content management system (CMS).
Customer Engagement Analytics
Manage and optimise your performance
Measure team and individual performance down to the minute; monitor handling times, SLAs and customer sentiment.
Generate reports using templates or compile them in a completely customised way. Enable automatic reporting to keep stakeholders informed or delve deeper into specific reports to see the underlying data and identify areas for improvement.
Why growing companies choose our Customer Engagement Platform