You can block the SIM card via “Block SIM card” and can link a new SIM card to the user as soon as he has a new mobile device (or has found the old one). If you have no more SIM cards in stock, you can request them at any time.
Are you a user?
As a user, your best course is to contact the fleet administrator at your company so that he/she can block or exchange the SIM card. He/she will also be able to provide you with a new SIM card.
If you can’t reach your fleet administrator, you can also have your SIM card blocked by a Dstny employee on
+32 2 401 97 00 (option 1). After that, you will have to ask your fleet administrator for a new SIM card.