If your mobile device is defective, or if it is lost or stolen, you can block your device and SIM card.
There may be different roles within your company:
When you want to block a SIM card for a particular user, take the following steps:
- Open the portal using https://my.destiny.be. You’ll find more information about logging in here.
- Via the left-hand menu, go to
- UC & Mobile
- Manage users
- Select the user whose SIM card you want to block.
- You can block the SIM card via “Block SIM card” and can link a new SIM card to the user as soon as he has a new mobile device (or has found the old one). If you have no more SIM cards in stock, you can request them at any time.
As a user, your best course is to contact the fleet administrator at your company so that he/she can block or exchange the SIM card. He/she will also be able to provide you with a new SIM card.
If you can’t reach your fleet administrator, you can also have your SIM card blocked by a Destiny employee on +32 2 401 97 00 (option 1). After that, you will have to ask your fleet administrator for a new SIM card.