Make and forward calls
Default configuration of your telephony
Devices:
- Physical phone = primary device
- ConnectMe = secondary device
Caller ID
- Your normal number is displayed
Call flow
- Different statuses (to inform your colleagues of your status, but also to route incoming calls correctly)
- First the primary and secondary phones ring
- After 30 seconds the call goes to voicemail
- You can listen to your voicemail messages by dialing 8500. The default PIN is 4646
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STATUSES
- Telework: You work from a different location than your office. For example, at home. Your mobile phone will ring for incoming calls, not your landline.
- Holiday: Calls are automatically forwarded to your colleagues.
- Busy: When you don't want to be disturbed, for example during a meeting
- Out of Office: When you are out of the office and not available for any communication
- Office: You are present at the office, your landline will ring first for incoming calls.
FOR ANY STATUS, YOU CAN CUSTOMIZE THE DESIRED AUTOMATIC ROUTING FOR INCOMING CALLS
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Call
- Option 1
- Enter the number
- Press Enter to call
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- Option 2
- Search a contact
- Click on the phone icon
- Select the number you want to call
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Microphone on, Microphone off = Mute (caller hears nothing
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On hold (caller hears music)
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Direct transfer
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Announced transfer (you speak tot he other person before transferring the caller)
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Chat (only available during conversations with colleagues)
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Video calling (only available during conversations with colleagues)
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Select media device (speaker, headset, etc.)
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End call
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Open keypad (click the keypad icon again to open the call screen).
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Start a second call (you can transfer or switch between calls)
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Transfer
Direct Transfer to someone in your contact list
- Click on the arrow
- Search the contact
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Direct Transfer to a number
- Click on the arrow
- Enter the number (+3226860901)
- Click Enter
- The call is transferred
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Announced Transfer
- Click on the double arrow
- Enter the number (same way as Direct Transfer)
- Speak to the person you are transferring tot o announce the call
- Transfer when you’re ready
Forward to another number
Go to the Setting options
- Go to “Settings”
- Select “Communication Server”
- Select “Communication Flow”
- Select your Forward option
Select which type of calls should be forwarded
Enter the number
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