No internet connection
No internet? Don’t worry, we’re here to help. First, try the steps below before contacting our support team. In many cases, this already solves the problem.
Still no connection? Please copy the checklist at the bottom of this page into your support email. That way, we’ll have the right details to help you faster.
Possible causes:
Issues with your modem or router
A general outage at your internet provider
Local problems with power supply or cabling
An error with your IP address or network configuration
Please go through the steps below first. Still having issues? Copy the questions at the bottom of this page into your support email, fill them in, and send them along with your request to support@dstny.be. This will help us solve the problem faster.
Check the cables and power supply
Is your modem or router properly connected and switched on?
Make sure all cables are securely plugged in.
Restart your modem or router
Unplug the power cable from the socket for 30 seconds.
Plug it back in and wait at least 5 minutes until the device is fully restarted.
Check the lights on your modem/router
Pay special attention to the internet light: is it off, red, or blinking?
Also check the status of the other lights.
Test your connection with a network cable
Important: connect your computer or laptop directly to the Dstny router (not through a switch, mesh system, or any other extra device).
If the internet works via the cable, the issue may be with your Wi-Fi or internal network settings.
Check if your backup connection (4G or other) is enabled
Do you have a backup connection? Check if it has switched over automatically. If not, mention this in your support request.
Problem not solved? Copy the checklist below and include it in your support request to support@dstny.be.
When did the problem start?
[Add date and time]
Status of the modem/router lights:
Power: [On / Off / Blinking]
Internet: [On / Off / Blinking]
Other (DSL/WAN/Wi-Fi): [Describe what you see]
Tested devices:
Wi-Fi: [Works / Doesn’t work]
Wired connection directly to Dstny router: [Works / Doesn’t work]
On how many devices does the problem occur?
[ ] All devices
[ ] Only one or a few devices
Backup connection available (4G or other):
[Yes / No]
Did the backup switch over automatically:
[Yes / No]
Has anything changed recently? (e.g. cables moved, new devices connected, power outage):
[Yes / No] → [If yes, please explain]
Current public IP address:
[Find via https://www.whatismyip.com]
Screenshot of any error message (optional):
[Add if possible]
Brand & model of modem/router:
[e.g. Cisco 1100, Huawei AR161, etc.]
Have you already restarted your modem/router?
[Yes = add time] / No