Slow internet

Having a slow internet connection? Don’t worry, we’re here to help. First, try the steps below before contacting our support team. In many cases, this already solves the issue.

Still not working? Be sure to copy-paste the checklist at the bottom of this page into your support request, so we can help you faster.

Possible causes:

• Too many users on the network

• A weak Wi-Fi signal

• Outdated or damaged cables

• A problem with the device or the connection

Please follow the steps below first. Still having issues? Copy and answer the questions at the bottom of this page and send your replies to support@dstny.be.

Run a speed test using a wired connection.

• Go to www.speedtest.net or www.fast.com.

• Take a screenshot of the results, including download speed, upload speed, ping values, and your public IP, as shown in the example below:

  

• Compare with your contracted speed. Are the results clearly lower than expected?

• Test with another computer and network cable. This helps you rule out whether the issue is with the cable or the device.

• Compare Wi-Fi and cable speeds.

  Important: always test with a device directly connected to the Dstny router via cable.

• Is the cable speed fine but Wi-Fi slow? Then the issue is likely with your wireless coverage.

• Pause data-heavy applications. Temporarily stop large downloads, cloud backups, or streaming.

Problem not solved? Copy the checklist below and include this information with your support request tosupport@dstny.be.

When did the problem start:
[Add date and time]

Speed test results (add a screenshot or details with extra information):

Download speed:
[Mbps]

Upload speed:
[Mbps]

Ping:
[ms]

Time of the test:
[Fill in time]

Public IP address:

Tested devices:

Wired connection directly to Dstny router: 
[Works / Doesn’t work]

Wi-Fi:
[Works / Doesn’t work]

On how many devices does the problem occur?
[ ] All devices
[ ] Only some devices

Wi-Fi only or also cable?

[ ] Only Wi-Fi is slow
[ ] Both Wi-Fi and cable are slow

Do you use extra network equipment? (e.g. switches, mesh systems, access points, extra routers)
[Yes / No]
→ [Describe if yes]

Brand and model of modem/router:
[e.g. Cisco 1100, Huawei AR161 …]

Have you already restarted the modem/router?
[Yes / No]