SmartMobile
You're available at any time and anywhere with one fixed landline number
Never miss an important call
Only pay for what you use
Don't lose any time, manage everything yourself via your own platform
Macobo Group
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How does SmartMobile work?
Being available any time and anywhere on a single fixed landline number: how does that work? We explain it in this practical video. Or read the practical example of Jack below.
A practical example
Jack works as an agent in an insurance office. He is often on the road visiting customers. With the SmartMobile solution, this is what his working day could look like:
1
7h33
Monday morning, start of the new working week. Jack leaves for the office. In the car, a customer tries to reach him on his work number. Because Jack chose to set his business status only at 8 o'clock, the customer is automatically redirected to an available colleague.
2
08h09
Jack arrives at the office just after 8 o'clock. Again someone calls on his work number. He answers the call via his landline at work. While the call is in full swing, Jack notices that he has to leave for an appointment on location.
3
09h03
Jack switches the call smoothly from his fixed to his mobile device. He continues to talk to his client undisturbed. After the call he is always reachable on his business number, but then via his mobile device. This way he doesn't miss a single call on the way.
4
10h15
When Jack goes into a meeting for the rest of the day, he adjusts his availability via the mobile application. His colleagues now know that he is unreachable. And his incoming calls? They are answered by an available employee.
5
17h11
It's after 5 p.m., the workday is over. Jack calls home with his mobile phone. Via his private number, because his device switches over automatically after working hours. If he still receives business calls, they are automatically forwarded to his voicemail.
All the details of SmartMobile
What SmartMobile can do
- Unlimited internal and external calls to all fixed landline and mobile national numbers (excluding ‘In the Office’ profile) via VoIP
- Fixed/mobile integration: outbound and inbound calls via one fixed landline number, whatever device you have
- Online portal in which your IT manager can easily manage your end user profiles
- Set your status: display when and how you’re available, both today and for future activities
- Multi-device ringing: decide for yourself which communication tool you’ll use to answer calls: mobile, softphone or fixed device
- Make group calls and conference calls
- One voicemail for all devices
- Redirect or answer calls via a voice computer with an options menu (IVR)
- Reception licenses to deal with your colleagues’ calls (such as parking a call or simply forwarding it)
- Set up small call centres with queuing, with the facility to communicate waiting times to people who call up.
How you use it
With SmartMobile, every user decides individually what device suits him or her best.
Fixed devices
- Mitel SIP Deskphone
Wired headsets
- Plantronics Headset (Blackwire)
- USB connection for PC or mobile device
Wireless headset
- Plantronics Headset (Savi & Voyager)
- DECT/bluetooth connection for PC or fixed device
Naturally, you can integrate your SmartMobile fully with your mobile device. So there’s no need to invest in different hardware!
How we get it to you
- You’ve ordered SmartMobile? Your personal project manager will schedule a meeting to go through the set-up of your new telephone exchange.
- One of our technicians will start with the configuration and installation. We will port your current numbers or order new ones.
- No worries: we’ll only interrupt your telephony to the minimum extent.
- Naturally, we’ll instruct you in how to handle SmartMobile. Portal managers and end users will get a customised training course from us (or from the manager at your company).
- As soon as everything is implemented, your IT manager can carry out all changes via the portal. Naturally, you can also contact our support team.
How much it costs
You pay a one-time installation fee and a monthly license fee per user. Call minutes are always included with all our profiles. Totally transparent: you see how much you will have to pay at all times.
You also choose the right profile per employee, so that your payments are perfectly tailored. The difference in costs per profile depends on your colleagues’ data usage and on the question of whether they work in the office or not.
For a complete overview: consult our brochure.
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Brochure SmartMobile EN
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