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Roles and rights

Are you a customer or partner of Destiny?

Roles and rights of customers

Your Portal Administrator manages the rights and roles of all contacts in your company in MyDestiny.

Rights: which parts of the portal you can manage yourself.
Roles: what role you play in your company and what communication you should receive for that.

Rights customer

As a MyDestiny user you can get three types of rights, depending on your profile type:

Portal Administrator: gets full access
Fleet Administrator: gets access to the mobile fleet and the Insights piece
Insight User: only gets access to the Insights piece

Portal Administrator

As MyDestiny Portal Administrator:

You can view all information and manage all contacts of your company.
You can order online mobile services, purchase, manage invoices, make changes, log tickets, track deliveries, consult documents ...
You can easily consult your contacts at Destiny.
You can designate Insight Users and Fleet Administrators and give them access to parts of MyDestiny.
You are the official and contractual point of contact for Destiny.
You bear ultimate responsibility for all actions of your Insight Users and Fleet Administrators on MyDestiny.

Note: there can be multiple Portal Administrators.

Fleet Administrator

As MyDestiny's Fleet Administrator:

You can manage deliveries and installations or follow up on open processes.
You can manage the mobile services within your company: request, activate ...
You can easily consult your contacts at Destiny.
You are the point of contact or one of the points of contact for Destiny regarding mobile services.

Note: there may be multiple Fleet Administrators.

Insight User

As an Insight User of MyDestiny:

You can manage deliveries and installations or follow up on open processes.
You can easily consult your contacts at Destiny.

Note: there may be multiple Insight Users, but a Portal Administrator must be appointed first.

Roles customer

At Destiny, we want to communicate as well as possible with all our customers. That is why your Portal Administrator can give each user in your company a specific role. Based on this, we send him or her the appropriate communication. Each contact person can also be assigned multiple roles:

Technical Contact: A technical contact person receives all technical information at company level. We keep him or her informed of planned maintenance works, defects and upgrades of services.
Billing Contact: As a Billing Contact you will receive financial information about updates about our prices and our systems. This contact person will NOT receive the Destiny invoices. You can request this directly from your Account Manager.
Commercial Contact: We will keep your Commercial Contact updated on all Destiny events, online and offline. He or she receives news about new solutions, adapted services (product updates) and interesting news flashes.

You can define the roles in the MyDestiny portal.

Roles and rights partner

Your Partner Portal Administrator manages the rights and roles of all contacts at your company in MyDestiny:

Rights: which parts of the customer portal you yourself can manage.
Roles: what role you play in your company and what communications you need to receive for it.

Rights partner

As a user of the MyDestiny partner section, you may receive three types of rights, depending on your profile type:

Partner Portal User: you can record and track new leads and opportunities in the partner portal, order marketing materials, view documentation and draw up contracts.
Partner Portal Manager: you get a Portal User’s rights, but can also impersonate customers (your customer does need to grant you permission for that).
Partner Portal Administrator: you receive full access as the person with ultimate responsibility (and therefore also have the rights of a Partner Portal User and Partner Portal Manager).

Partner Portal User

As a Partner Portal User:

You get access to the MyDestiny partner portal
You can record and track new leads and opportunities yourself
You have access to all the documents and tools to create and support new customers (brochures, white papers, videos, manuals etc.)
You can easily consult your Destiny contacts
You’ll shortly get access to MyDestiny Commercial, a self-service module with which you can easily order products for your customers (the order form is created automatically).

Partner Portal Manager

As a Partner Portal Manager:

You have the same rights as the Partner Portal User (see above).
You can impersonate your customers and therefore perform actions for them on their portal, such as logging tickets and managing deliveries. Naturally, the customer decides which of his rights he will grant you.

Partner Portal Administrator

As a Partner Portal Administrator:

You have the same rights as the Partner Portal Manager (and therefore also as the Partner Portal User)
You can decide which of your colleagues will get rights as a Partner Portal User or Partner Portal Manager
You can impersonate your customers and therefore perform actions on their portal, such as logging tickets and managing deliveries. Naturally, the customer decides which of his rights he will grant you.

Partner roles

At Destiny we want to communicate as well as possible with all our customers. That is why you can give each user in your company a certain role. Based on this, we send him or her the appropriate communication. Each contact person can also be assigned multiple roles:

Technical Contact: A technical contact person receives all technical information at company level. We keep him or her informed of planned maintenance works, defects and upgrades of services.
Billing Contact: Billing Contacts receive all financial information, such as price updates. This contact will NOT receive Destiny invoices. You can request the latter directly from your Account Manager.
Commercial Contact: We'll keep your Commercial Contact updated on all Destiny events, online and offline. He or she receives news about new solutions, adapted services (product updates) and interesting news flashes.

You can define the roles in the MyDestiny portal.